Your privacy is our responsibility
Our complete policy on the collection, use, and protection of your personal information on the bag99 platform is described in detail here.
1 Introduction & Scope
bag99 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website, mobile platform, and other services ("services"), how that information is used, who it is shared with, and how we keep it secure.
By using our services, you are considered to have agreed to the practices described in this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies only to information collected through the bag99 platform. Third-party websites and services have their own privacy policies, for which we are not responsible.
This service is intended for individuals aged 21 and above only. We do not knowingly collect personal information from minors.
2 What Information We Collect
To provide our services, bag99 collects two types of information — information you provide directly, and information collected automatically through your use of the services.
2.1 Information You Provide
- Account registration information: Full name, date of birth, email address, mobile number, and password.
- Identity verification information: A copy of your national ID card or passport, which may be collected for account verification purposes.
- Financial information: Payment method details (such as bKash, Nagad, Rocket, Upay account numbers or bank account details) — however, full PINs or passwords are not stored.
- Communication records: The history of your conversations with our customer support.
- Voluntary information: Additional information provided if you participate in a survey or contact us.
2.2 Automatically Collected Information
- Device and technical information: IP address, device type, operating system, browser type and version.
- Usage information: Which pages you visited, which games you played, session duration, and logs of your activity on the services.
- Transaction history: Deposit and withdrawal amounts, dates, and methods.
- Cookies and similar technologies: Small data files used to improve the functionality of our platform.
3 Purpose of Using Information
bag99 uses collected information only for the following legitimate purposes:
3.1 Service Operations
- Creating, verifying, and managing accounts.
- Processing deposits and withdrawals and confirming transactions.
- Providing gaming services without interruption.
- Managing bonuses and promotional offers.
3.2 Security & Safety
- Preventing unauthorized access, fraud, and cyberattacks.
- Detecting and investigating unusual account activity.
- Ensuring compliance with responsible gaming policies.
- Managing the age verification process.
3.3 Service Improvement
- Improving platform functionality and user experience.
- Making decisions about adding new features and games.
- Identifying and resolving technical issues.
3.4 Communication
- Sending important notifications related to your account.
- Responding to customer support requests.
- Sending promotional information with your consent.
4 Cookies & Tracking Technologies
bag99 uses cookies and similar technologies to keep the platform running properly and to improve your experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functionality cookies: Used to remember your preferences and settings.
- Analytical cookies: Collect statistical data to understand how the platform is used.
- Security cookies: Help prevent fraud and cyberattacks.
You have the option to block cookies by changing your browser settings, though doing so may limit some functionality of the platform.
5 Sharing Information & Third Parties
bag99 does not sell or rent your personal information. We may share information only in the following limited circumstances:
5.1 Service Providers
Information may be shared with trusted third parties to carry out activities such as payment processing (with bKash, Nagad, Rocket, Upay and bank transfer providers), technical support, and security services. These partners are required to use information according to our instructions and are not permitted to use it for their own purposes.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
5.3 Protecting the Organisation
Where necessary to protect bag99 and its users against fraud, unauthorized use, or legal claims.
When sharing information with any third party, we provide only the minimum information necessary and maintain confidentiality agreements with them.
6 Data Security Measures
bag99 has adopted industry-standard technical and organisational measures to keep your information secure.
6.1 Technical Security
- SSL encryption: All data transfers between our platform and your device are secured with SSL (Secure Socket Layer) encryption.
- Database encryption: Stored sensitive information is kept in encrypted form.
- Firewalls & intrusion detection: Our systems are protected by multiple layers of security against unauthorized access.
- Regular security testing: We conduct regular security audits to identify and address vulnerabilities.
6.2 Organisational Security
- Only authorised staff can access your information, and only when required for their work.
- All staff are trained on privacy and data protection.
- A process is in place to respond quickly in the event of a data breach.
However, as no method of transmitting or storing data over the internet is entirely secure, we cannot guarantee absolute security, though we are always committed to ensuring the highest level of protection.
7 Data Retention & Deletion
bag99 retains your information only for as long as necessary. The retention period is determined based on the type of information and the purpose for which it was collected.
7.1 Active Accounts
All necessary information will be retained for as long as your account remains active. This information is essential for providing services, managing financial transactions, and fulfilling legal obligations.
7.2 After Account Closure
Even after account closure, some information may be retained for a defined period for purposes such as legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information is securely deleted or anonymised.
7.3 Requests for Data Deletion
You may contact us to request deletion of your information. However, due to legal obligations, it may not be possible to delete certain information before a specified period has elapsed.
8 Your Rights
You have the following rights regarding your personal information, which bag99 respects:
- Right to access: You have the right to request details of what information we hold about you.
- Right to correction: You may request correction of any inaccuracies in your information.
- Right to deletion: In certain circumstances, you may request deletion of your information.
- Right to restrict processing: In some circumstances, you may request that the processing of your information be limited.
- Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
- Right to complain: If you believe we are handling your information inappropriately, you may contact us.
To exercise these rights, please contact us at [email protected] or via live chat. We will respond to your request as soon as possible.
9 Protection of Minors
bag99's services are intended for individuals aged 21 and above only. We do not knowingly collect information from any minor.
We follow an age verification process at the time of registration. If we have reason to believe that information from a minor has been collected, we will immediately close the relevant account and delete the collected information.
If you believe a minor is using our services, please notify us immediately.
Protecting minors from gaming is an integral part of our responsible gaming policy. For more information, visit our Responsible Gaming page.
10 Policy Changes & Updates
bag99 may update this privacy policy from time to time. This policy may be revised if there are changes to the services, legal requirements, or our data management practices.
If any significant changes are made, we will notify you by email or via a notification on the platform. Continued use of the services after the changes will be considered acceptance of the revised policy.
We recommend that you review this page regularly. The "Last updated" date at the top of the page will always reflect the date of the most recent revision.
Privacy Questions
If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. The bag99 customer support team is always ready to assist you in both Bengali and English.